conducted in October and November 2025.
He reviewed satisfaction with customer service, noting that the results were very high. He
reviewed satisfaction with public safety. There was high satisfaction for Fire, and
satisfaction for Police improved significantly from the prior year’s survey. When reviewing
satisfaction with city maintenance and public works, the maintenance of City streets was
the lowest but there could be opportunities for increased public education about street
maintenance authority. He noted high satisfaction with walking and biking trails.
Compared to other communities, results rated higher than the margin of error for
Columbia over the US overall in several areas, including as a place to work, to live, to
raise a family, buy a home, and retire. For the City services, the City scored higher
compared to other areas in Parks, customer services, and electric services. He noted
that the quality of City streets and enforcement of codes were lower than the US overall.
The viability of police, responsiveness in enforcing traffic laws, and crime prevention
scored low, but Robert noted that the community's knowledge of efforts to prevent crime
could be low.
When reviewing trends, he covered the areas showing the greatest increases. These
included quality of police, feeling of safety in neighborhoods at night, police
responsiveness, efforts to prevent crime, etc. He reviewed the 9 areas that decreased,
noting only two were outside the margin of area.
When considering priorities for investment, he reviewed the satisfaction rating for service
areas including general city services, public safety, public works, etc.
Respondents ranked email, social media, and direct mailers were the most preferred
forms of communication. Transparency and accountability were the highest ranked for
contributing to trust in local government. The safety issues that should receive the most
attention over the next two years emphasized gun violence. 69% of respondents noted
that the City didn’t have enough police officers and firefighters. A total of 55% of
respondents indicated support in an additional tax to fund public safety.
The Mayor noted that the “don’t know” responses were totaled in the actual report.
Council member Nick Foster asked about the respondents that have lived in Columbia for
a long time and asked if it was typical. Robert noted that there are a number of
institutions that would draw people to live in Columbia for a long period of time. He said it
seemed like more than other communities. Council member Elwood asked about
questions related to transportation - Robert noted that the presentation was high level,
and not all questions were included in the slides. He also noted the presentation was
modified with feedback from staff.
Council member Carroll asked about the demographics, noting the owner occupied
compared to renters. Robert noted that, while they haven’t done this for Columbia in the
past, they have weighted certain responses.
De’Carlon Seewood, City Manager, presented the staff slides. The key themes included
homelessness, public safety and crime prevention, litter and code enforcement, and
streets and sidewalks. He noted that these were similar to last year’s results. The
presentation covered ongoing efforts, as well as staff recommended actions, for each of
these themes.
The Mayor asked about conversations with MoDOT concerning litter crews to improve
priority routes, adding that many of those areas are state roads. Seewood noted that
conversations with MoDOT were happening.
Seewood noted that the City should improve education on which streets were maintained
by the City as there are a number of roadways that are maintained by MoDOT or the