hearing. Ms. Talbert would check in to that.
Mr. David Switzer made a motion to reschedule the July 5, 2023 Water and Light
Advisory Board meeting for Monday, July 10, 2023 with a second by Mr. Gregg
Coffin. Motion passed unanimously.
Mr. Gregg Coffin made a motion to move the regular scheduled Water and Light
Advisory Board meetings from the first Wednesday of each month beginning at
8:00 a.m. to the second Wednesday of each month beginning at 8:00 a.m. with a
second by Mr. Philip Fracica. Motion passed unanimously.
b) Rate Affordability
Mr. Switzer noted the WLAB had discussed a potential Rate Affordability plan. He
said he had a colleague that could come to the October meeting for a presentation on
Rate Affordability. He noted if the WLAB was up for that he could check the
availability. Mr. Coffin felt it would be beneficial adding maybe some others such as
the Columbia Housing Authority (CHA), Finance, etc. could attend as well. Ms.
Talbert noted she could reach out the Mr. Randy Cole with the CHA. Ms. Jacobs
mentioned the Central Missouri Community Action (CMCA), noting they dealt with a
broader group. Mr. Jensen agreed. Mr. Coffin stated he remembered as a young
adult being stretched for funds and the difficulty it was at times to afford certain things
and felt the lower income customers were in that same position. He asked as the
utility moved toward AMI if there was a way to help customers with payment options.
Ms. Jacobs felt there were a number of people that did not completely understand the
budget billing program as well. Ms. Talbert noted with the budget billing program
there were certain guidelines such as the customer had to maintain service for a year,
the customer could not have any late payments for a year, and a few other guidelines.
Mr. Coffin understood that but felt with the different pay cycles these days that it
would make sense for the utility to work with customers for a best pay period. Mr.
Switzer suggested extending this discussion to other Boards and Commissions
(B&C’s) such as the CEC and the Finance Advisory and Audit Committee (FAAC),
etc. Mr. Jensen noted Mr. Mark Haims had spoken at the last meeting about clean
energy, adding he was energy conscience and very well-practiced on reducing energy
and expense, suggesting maybe to reach out to some of the regular public attendees
as well.
c) Customer Service Survey Discussion
Mr. Switzer noted Mr. Coffin has submitted a list of questions a while back and he
was wanting for the WLAB to dig down for any other questions to ask and to also
think about how the questions would be perceived and answered. Mr. Sorrell
advised they would need to keep in mind there were five utilities that would need to
be included; Electric, Water, Solid Waste, Sewer, and Wastewater, and not just limit
the questions to water and electric. The WLAB discussed the questions presented,
what fit, what did not, and what other topics to include. Mr. Coffin felt it was
important to ask a question on the level of support and the willingness to pay more.
Ms. Jacobs suggested a question regarding the rate of knowledge for renewables.